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Refund Policy

Refund Policy

Last updated: January 27, 2026

We want you to be completely satisfied with your purchase. If you’re not, here’s how we handle refunds.

14-Day Money-Back Guarantee

All AldeaCode digital products come with a 14-day refund guarantee to ensure your satisfaction.

Note on Digital Content: In accordance with EU regulations, the right of withdrawal may expire upon downloading or activating a digital product. However, at AldeaCode we extend this 14-day guarantee as a commitment to quality, provided that usage is not abusive.

If you’re not satisfied with your purchase for any reason, simply:

  1. Email us at support@aldeacode.com
  2. Include your order number or the email used for purchase
  3. Receive your full refund within 5-7 business days

That’s it. No forms to fill out, no hoops to jump through.

What’s Covered (Digital Products)

✓ Browser extensions (SEO Expert, ProText Expander, etc.) ✓ Any future automated software products. ✓ Full purchase price refunded via Lemon Squeezy within 14 days.

Professional Services (Not covered by the 14-day guarantee)

Because professional web design, consulting, and custom development services involve a specific dedication of time and human resources:

  1. Work Performed: No refunds are issued for hours of work already performed, design concepts presented, or project milestones already completed and accepted by the client.
  2. Cancellations: In case of cancellation of an ongoing project, the client will be responsible for paying the proportional part of the work performed to date.
  3. Quality: We are committed to technical excellence and to correcting any errors (bugs) in the delivered development as stipulated in the service contract.

After 14 Days

After the 14-day period, we review refund requests on a case-by-case basis.

We’ll typically approve refunds if:

  • The product has a critical bug we can’t fix
  • The product doesn’t work as advertised
  • You were charged incorrectly

We may decline refunds if:

  • Significant time has passed (several months)
  • The product was used extensively
  • The refund request appears fraudulent

How Refunds Work

Refunds are processed by our online reseller and official Merchant of Record, Lemon Squeezy:

  • Credit/debit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Refunds are issued through the Lemon Squeezy platform back to the original payment method.

License After Refund

Once a refund is processed:

  • Your license key will be deactivated
  • You should uninstall the extension
  • You’re welcome to repurchase anytime

Contact Us

Questions about refunds?

Email: support@aldeacode.com

We respond to all inquiries within 24 hours (usually much faster).

We believe in our products, and we want you to feel confident buying them. If something’s not right, we’ll make it right.